Are your products Sulfate and Paraben free?
Our products are 100% free from Parabens. We use SLS in our products, but never use SLES.
What are Sulfates?
Sulfates are surfactants – molecules that can attract both oil and water: One end of the molecule clings to the oily dirt, while the other clings to water. This means they can lift the grease and grime from our skin and hair, dissolve (emulsify) it into the product solution and then rinse everything down the drain. The most common Sulfates are Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES).
What are Parabens?
Parabens are a type of preservative, first introduced in the 1950s. They're used to prolong shelf life in many health and beauty products by preventing the growth of mould and bacteria within them. However, Parabens are believed to disrupt hormone function by mimicking oestrogen and there has been some concern that this can lead to long-term health issues. This is why we do not use Parabens in our products.
What is SLES?
Sodium Laureth Sulfate (SLES) is a commonly used surfactant used in many of Grace Coles products. Depending on the manufacturer of the raw material, SLES may be derived from petroleum oil or coconut/palm oil. Grace Cole works with raw material manufacturers who source ethically & responsibly so where SLES is derived from palm oil this is done in a sustainable way.
How does SLS differ from SLES?
While both are added to ingredients to help the product foam up and help to produce a cleaning action, the two ingredients are very different. Here at Cole Beauty we make sure to avoid using sodium lauryl sulfate (SLS) in our products as they are a well-known to be an irritant when left on the skin for prolonged periods of time. By affecting the everyday function of skin proteins, this leads to damage of the outer layer of skin which helps to cause cracked, dry and tender skin. We instead use sodium laureth sulfate (SLES). SLES is much gentler to use on both hair and skin and doesn’t strip the epidermis of any excess moisture, leaving it feeling soft, smooth and nourished.
Do you test on Animals?
"We at Grace Cole are Against Animal Testing, and our products proudly bear the symbol to indicate this, in compliance with European Law, Regulation (EC) 1223/2009. The company takes its ethical and regulatory responsibilities very seriously, and in conjunction with the European legislation governing the restrictions placed on animal testing for cosmetics and personal care products, we have issued the below statement: The company pursues a rigorous and comprehensive policy of quality and ethical auditing on all of our suppliers to assure that our stance on animal testing extends throughout our entire product ranges. We actively seek to deal only with companies that have installed a ‘no animal testing’ policy. The company makes every effort to assure that all our products are free from animal testing and follow rigid and detailed audits of all our suppliers, including follow up checks on our suppliers' supply chain activities."
Are your products suitable for sensitive skin?
Our products are suitable for all skin types, but we advise customers with very sensitive skin to carry out a quick patch test if you are using the products for the first time or if you have not used our products for a while.
Are your products safe to use during pregnancy?
Most of our products are safe to use during pregnancy, but we advise that you carry out a quick patch test when you're pregnant if you're using our products for the first time or if you haven't used our products for a while. This is because your skin can become more sensitive during and after pregnancy. If you're ever unsure about using some of our products while you're pregnant, ask your GP for advice before using them.
How do you source your ingredients?
Our ingredients are sourced with various factors in mind - such as the purpose of the product, overall sustainability (environment protection, social responsibility and economic development) of the ingredient, efficacy & safety of the ingredient, and location of its source/proximity to our manufacturing facility in England.
Are your ingredients natural?
We source natural ingredients that offer the right levels of care for your skin. If we can’t source the quantities we need in a sustainable, ethically sourced way (or if the natural sources contain too many impurities) we use nature-identical versions synthesised in laboratories for maximum purity and safety.
Are your ingredients sustainable?
A 'sustainable ingredient' is produced and transported in a way that limits its contribution to global warming, which threatens our planet. Likewise, this ingredient must also protect biodiversity and ecosystems, which implies that it respects natural resources and the living world. Finally, an ingredient is only sustainable if it also ensures fair and sufficient compensation, as well as decent working conditions. Therefore, Grace Cole only uses sustainable ingredients. "s. Therefore, Grace Cole only uses sustainable ingredients.
Do your products contain plastic micro beads?
We are proud to say we do not use plastic micro beads in any of our product formulations. The use of rinse-off plastic microbeads has been banned in many countries such as the United States of America, United Kingdom, Canada and New Zealand in cosmetics such as exfoliating scrubs, soaps, shampoos, etc, so our products comply with this.
What are your candles made from?
All our candles are made from a blend of Soy & Mineral Wax, and the Parfum scent is made with a mix of synthetic and natural essential oils to provide the most optimum burn quality and sensual experience that our customers have come to expect.
Once opened, how long do products last?
You can find this information on the product bottle/container. As part of EU cosmetic directives (the rules the beauty industry have to follow in Europe), the Period After Opening (PAO) appears as a little picture of an open jar with a number displayed in the middle. The number tells you how long an opened product can be kept (for instance, 12M indicates 12 months).
How should I care for my candle to ensure longevity?
For safe use and to reduce soot: Trim wick to ¼”/6mm. Do not pour off liquid wax or let wick touch container side or base. Extinguish flame at signs of smoke/soot. On your first use, burn the candle for at least an hour to let the wax melt evenly across the top of the candle. This will ensure your candle doesn't make a 'memory ring' through the middle. Before re-lighting, let wax cool, re-trim wick, and remove burnt debris. Do not burn candle for longer than 3 hours at a time.
Is your packaging recyclable?
Our Plastic Bottles are widely recyclable. Make sure to empty and clean them out first. The lids (with the exception of pumps) can also be recycled. Our tube packaging is unfortunately not yet recyclable, but this is something we're working on!
Why are your products made in England?
One of our core values at Grace Cole is that we offer high quality, beautifully fragranced products that are produced in England. We are proud to be a UK based business, and believe in supporting local manufacturers and supply chain providers.
Do your candles contain Soy?
We cannot disclose the ratio of Soy/Mineral Wax as this is a manufacturer trade secret. However, we can confirm that our candles are Vegan friendly as we do not use Beeswax or any animal derived ingredient(s) within our candles.
Are any part of your products made in China or the Far East?
Our fragrance is made by UK perfumers and our formulations are blended and filled in England. Our bottles are also produced, printed or labelled in the UK. The closures and tags you see on our products are sourced from a supplier in the Far East.
Why do you use Mineral Wax in your candles?
Mineral Wax (also known as Paraffin Wax) is a highly refined by-product derived from Petroleum/ Oil industry. It is considerably the most popular choice for candle makers as it holds the holds colour and scent very well.
The Body Mist is not as strong as I thought it was going to be?
"Body mists are by nature a much lighter scent than a perfume and due to the chemical composition of body mists, they evaporate quickly on the skin. Here are a few techniques you can try to make your body mist fragrance last a little longer: 1. Apply the body mist immediately after drying off after a bath or shower. When you apply the body mist at this time, your pores are open and they will retain the scent for a longer time. 2. Apply either an unscented or a lotion with the same scent as your body mist. Preparing your skin properly will help the mist last longer throughout the day as fragrance molecules bind to the oil molecules in your skin so the best way to make fragrance last is to moisturise your skin first. 3. When spraying the mist, do so toward yourself from a distance of approx. 1 foot, directing it to the areas of your body where you applied the lotion. After you spray the mist, step into the mist in the air to allow the body mist to cover your skin completely. Keep repeating this technique until you have applied to all the desired areas of your body. Allow the body mist to dry completely before you dress. 4. Spraying your hair holds the fragrance better. Due to your scalp’s natural oiliness, it is a great carrier for fragrance. Your fragrance not only lasts longer, but because it’s always in motion, it gets diffused easier as well. You can also spray the mist onto a brush and brush through your hair. 5. You can even saturate a cotton ball and tuck it into your bra so that you get a soft scent throughout the day."
My candle has a hole down the middle and it's not burning to the edges?
We would like to advise you as with all candles, the first burn is the most important. To begin, candles should burn one hour for every 1 inch in diameter of the actual candle size. Therefore, our candles should be burned around 3 hours initially to liquefy the entire top layer of wax. If the wax is not allowed to liquefy or to melt from edge to edge of the jar, it will create a “memory ring,” especially if this is the first time the candle is lit. Once a candle has this “memory ring,” it will continue to tunnel and to burn that way for the life of the candle.
Will your product irritate my skin?
We would like to reassure you that before we launch a new product it is always thoroughly assessed and tested, both in house and by external laboratories that test on extensive quantities of human volunteers. Only once the product has passed all performance tests and is proven safe to use and has sufficient tolerance amongst the test group, it will be launched for sale. In some individual cases certain products containing preservatives can have an irritating effect on particular skin types. Just as some people cannot eat certain foods, so some cannot use certain cosmetics. These cases are extremely rare and if irritation occurs, we recommend discontinuing use.
Your Diffusers do not state 'Vegan' or 'Cruelty free', why is this?
"Grace Cole Against Animal Testing" is included on our Reed Diffuser packaging. However, our Reed Diffusers are not Vegan because the ingredient of Glycerin, normally originating from Soybean can also be produced from animal fat waste (as part of the circularity/sustainability approach). None of our ingredients are tested on animals.
Are your products Dermatologist tested?
Our products are not Dermatologist tested. However, to substantiate the safety and quality claimes we make for our products, we continue to review and implement the most effective & appropriate tests for customers with sensitive skin and other special requirements.
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Delivery & Returns
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If you require additional information on shipping, please feel free to contact us and we will offer alternatives where we can.
How long will it take to get my order?
It depends on where you are. Orders to UK, generally take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use Royal Mail, DPD Local & UPS as our preferred courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my products?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.