WHERE DO WE DELIVER?
Grace Cole products can be delivered worldwide.
WHEN WILL MY ORDER BE SENT?
All orders will be despatched on the next working day following receipt. For example, all orders placed on Monday will be despatched on Tuesday. Orders placed on Friday, Saturday or Sunday will be despatched on Monday.
FREE UK DELIVERY FOR ORDERS OVER £35
Grace Cole are pleased to offer free delivery for all UK orders over £35. Parcel will be sent via our courier service. Please see below for details on shipping and dispatch times.
DELIVERY METHODS
We offer four methods of delivery:
Delivery OptionDelivery DestinationDetailsCost
StandardUKRoyal Mail aim to deliver the next working day following despatch.Calculated according to the weight of products ordered, but will be displayed clearly prior to selection.
Next DayUKCourier deliveries are made the day after despatch and a signature will be required on delivery. Parcels weighing over 2kg will be automatically sent via this method.Flat rate of £6.50 per order.
International Signed ForROWParcels 2kg and under will be sent via Royal Mail International Signed for, who aim to deliver within five days.Calculated according to the weight of products ordered, but will be displayed clearly prior to selection.
International Courier ServiceROWParcels over 2kg are sent via our courier service. Deliveries are made within five days of despatch and a signature will be required on delivery.Calculated according to the weight of products ordered, but will be displayed clearly prior to selection.
DELIVERY METHODS EXPLAINED

UK

Standard

Parcels sent using our Standard method aim to be delivered on the next working day following dispatch from our warehouse. The cost of First Class delivery is calculated according to the weight of the products you’ve ordered, this will be displayed clearly at the checkout.


Courier

Parcels sent using our Next Day method are guaranteed for delivery on the next working day, following dispatch from our warehouse. Our courier service is priced at a set fee of £6.50 per order and can be tracked by contacting our customer service team. All orders over 2kg will be automatically processed using this method.


Rest of the World

International Signed For

Deliveries to countries outside of the UK, where the parcel weighs 2kg or less, will be sent through Royal Mail using their International Signed For service. Royal Mail aim to deliver within 5 days and the parcel will be tracked until leaving the UK. This method requires a signature on delivery. The cost of International Signed For delivery is calculated according to the weight of the products you’ve ordered, this will be displayed clearly at the checkout.


International Courier Service

Deliveries to countries outside of the UK, where the parcel weighs over 2kg, will be made by our International Courier Service, who aim to deliver within 5 days. The parcel can be tracked by contacting our customer service team and a signature will be required on delivery. The cost for our International Courier Service is calculated according to the weight of products ordered, but will be displayed clearly prior to selection.

INTERNATIONAL DELIVERY INFORMATION
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. As customs policies vary widely from country to country, we have no control over these charges and cannot predict what they may be. You may want to contact your local customs office for further information.
MY ORDER HASN'T ARRIVED
In the unfortunate event of your order not arriving within the time frame specified for the delivery option you have selected please contact our customer service team by e-mail at shop@gracecole.co.uk quoting your order reference.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
In the unfortunate event of your receiving a faulty, damaged or incorrect product please contact our customer care team by e-mail at shop@gracecole.co.uk quoting your order reference within 48 hours of receiving your parcel. Our team will advise where the product(s) in question should be returned. Please use the original packaging the product was sent in. You will be responsible for the cost of returning the item(s) to us until we have examined the product(s) and found them to be faulty, damaged or incorrect, at which time a refund of postage will be processed via cheque. On receipt and examination of the faulty, damaged or incorrect product we will either forward a replacement using the original method of delivery selected or process a refund, according to your wishes.
REFUNDS
Refunds for faulty, damaged or incorrect products will be made via the original method of payment used. We will notify you by e-mail when the refund has been processed, please allow up to 14 days for the credit to appear. If the funds do not appear please check with your bank in the first instance. In the unlikely event they are unable to assist please send details to shop@gracecole.co.uk so that we may fully investigate.
YOUR STATUTORY RIGHTS
By Law, customers located in the European Union have the right to withdraw from their purchase of an item within seven working days of the date an item is delivered. Should you wish to cancel your purchase please do not open the package and e-mail shop@gracecole.co.uk quoting your order number, stating that you wish to exercise your right to cancel your order, within the seven working day cooling off period. We will forward details of where your unopened parcel should be returned to and you will be responsible for the cost of returning the item(s) to us. On receipt of the goods we will process a refund via the original method of payment used. For more information about your statutory rights please visit the Department for Business, Innovation and Skills website.
CHRISTMAS DELIVERY INFORMATION
Due to our Christmas shut down dates there will be no deliveries made between 22nd December 2017 and 2nd January 2018. If you wish to purchase a gift please follow the date guidelines below to ensure you receive your goods in time.

UK

Standard

If you wish to use our UK standard delivery all orders must be received on or before the 19th December 2017 to ensure Christmas delivery.

Next Day

If you wish to use our UK next day delivery service all orders must be received on or before the 20th December 2017 to ensure Christmas delivery.

Rest of the World

International Signed For

If you wish to use our International Signed For service all orders must be received on or before the 15th December 2017 to ensure Christmas delivery.

International Courier Service

If you wish to use our International Courier Service all orders must be received on or before the 15th December 2017 to ensure Christmas delivery.